In 2002, Campus Compact, with help from a Carnegie Corporation of New York grant, began investigating best practices in civic engagement. The three-year project looked at community colleges in the first year, which produced a set of resources that community-college leaders can use to help improve engagement with the community.
The project included surveys, telephone interviews, and on-site visits to determine best practices in civic engagement. An important part of this work was the structured interview protocol, which posed the same questions to different groups—administrators, faculty, students, and community members—around 13 indicators of civic engagement.