A student’s initial introduction into higher education can be exciting and frustrating, especially when the student is enrolled in their first online class. This year I taught a newly created first-year experience course at a vocational based higher education institution.
There’s a widely circulated YouTube video you may have seen called “A Conference Call in Real Life.” To spoof the strange, stilted dynamics of conference calls, it replicates them in a face-to-face setting. Participants stiffly announce their names at the door of a meeting room, are suddenly interrupted by bizarre background noises, and find themselves inexplicably locked out of a room they were just in.
If you haven’t watched it, do. You’ll recognize the familiar awkwardness of virtual meetings, where the rhythm of conversational interaction is thrown wildly askew by technological hiccups and the absence of visual cues.
Virtual space is not always easy.
Yet, virtual meetings are increasingly common, not only for geographically distributed work teams, but also for online courses.
In my corner of the country, we experienced an unusually harsh winter which resulted in many class sessions being canceled due to school closures. Our faculty, and likely other groups of faculty in our region, received an email message that stated:
If you cancel your face-to-face session, I expect a comparable experience will be online for your students.
This is easier said than done. For faculty who don’t regularly deliver coursework online, the expectation to “just move your teaching session online” can be an overwhelming task. It’s not as simple as putting that day’s lesson online. Teaching effectively online requires a skill set that can only be acquired with knowledge and experience. It doesn’t happen automatically.
“Online classes are often intimidating for first-time students,” writes David St Clair. “They wrestle with the gnawing fear that their class has no anchor in the physical world and that there will be no one there to address their fears and concerns.” (p. 129) His solution? A simple, online check-in quiz.
Here’s how the activity unfolds. The first assignment in the online course, to be completed on the first day, is this required check-in quiz. In St Clair’s case, it meets the university’s first-day attendance requirement. Students can be dropped from the course if they don’t meet that university requirement. They read the syllabus and take the quiz, which comes to them as an attachment in the course welcome email. The quiz is also posted on the course Blackboard site. Beyond fulfilling the check-in requirement, this quiz is actually a tour of course features. “To find the quiz, learn about the quiz, take the quiz, and to receive their grade on the quiz, students need to navigate through virtually every part of the online class site.” (p. 130) As St Clair points out, you could “tell” students how to navigate the features of the online course, but the more powerful way is having them discover those features for themselves.
The convenience and flexibility of the online learning environment allows learners to develop new skills and further their education, regardless of where they live. However, for all of its benefits, online learning can sometimes feel isolating for students and faculty. The question is: how do you build a sense of community in your online courses? One approach involves cultivating more interaction—between you and your students and among the students themselves. Here are five practical tips for increasing the human connection in your online classrooms.
Many instructors feel that they need to be experts in mathematics in order to understand analytics. But according to John Vivolo, director of online and virtual learning for New York University, every faculty member can learn to use the course analytics available through their LMS to improve student learning.
Students like online classes due to their flexibility and convenience. But not all students do well in these courses; the statistics indicate that online classes have a much higher dropout rate compared to traditional face-to-face classes. The attrition rates in online courses tend to be 10 to 20 percent higher than in face-to-face classes. While there are some personal factors that could influence a student’s decision to drop out, many of the factors are related to institutional and course level support—and these barriers can be addressed with thoughtful planning and implementation. Institutional level factors like technical support, academic support, advising, and availability of resources can support student success in online courses. At the course level, there are many simple strategies and techniques that instructors can use to support students’ success in their online classes.
During the past year and a half, our faculty development unit has been gathering data from students about how engaged they felt in their online courses. We wanted to use this data to develop a variety of strategies for faculty to use to better engage their students. Research provides evidence for the connection between higher student engagement and persistence and retention in online programs (Boston, et al., 2010; Wyatt, 2011). Encouraging student engagement is especially important in the online environment where attrition rates are higher than in the face-to-face setting (Allen & Seaman, 2015; Boston & Ice, 2011).
What does it mean to be a wallflower? Such a person might be thought of as shy and might sit apart from others at a party or social gathering, choosing to listen and observe rather than participate. And in the online classroom, a wallflower might be the person who reads course information and discussion boards regularly, but never posts. So how do instructors know if this online wallflower is really engaged in the course?
As instructors, promoting learning is, or at least should be, our primary task. As an online instructor, I must enforce deadlines, respond to requests for accommodations, post announcements, provide guidance and clarity, assess student performance, provide feedback, and post grades. Instructors have a variety of duties inside and outside the classroom to meet the standards required by the university, yet our primary mission should remain ensuring that students are gaining new knowledge.
